The Power Of Recognition And Rewards: Driving Success In South Africa's Bpo Industry
By Noori Allie, Customer Service Executive at Achievement Awards Group, and Reshni Singh, CEO of BPESA
Attracting and retaining top talent in a multi-generational, mobile workforce is a global challenge. For South Africa’s Business Process Outsourcing (BPO) industry, this challenge is especially critical, as the sector strives to create